CompTIA A+ certified professionals are proven problem solvers. They support today’s core technologies from security to cloud to data management and more. CompTIA A+ is the industry standard for launching IT careers into today’s digital world.

The only credential with performance-based items to prove pros can think on their feet to perform critical IT support tasks in the moment

Trusted by employers around the world to identify the go-to person in end point management & technical support roles Regularly re-invented by IT experts to ensure that it validates core skills and abilities demanded in the workplace

THE COMPTIA A+ CORE SERIES REQUIRES CANDIDATES TO PASS TWO EXAMS:

CORE 1 (220-1001) AND CORE 2 (220-1002) COVERING THE FOLLOWING NEW CONTENT:

Demonstrate baseline security skills for IT support professionals

Configure device operating systems, including Windows, Mac, Linux, Chrome OS, Android and iOS and administer client-based as well as cloud-based (SaaS) software

Troubleshoot and problem solve core service and support challenges while applying best practices for documentation, change management, and scripting

Support basic IT infrastructure and networking

Configure and support PC, mobile and IoT device hardware

Implement basic data backup and recovery methods and apply data storage and management best practices

9 SKILLS THAT THE PARTICIPANT MUST MASTER AND VALIDATE WITH COMPTIA A+

1. HARDWARE

Identifying, using, and connecting hardware components and devices

2. OPERATING SYSTEMS

Install and support Windows OS including command line & client support. Understand Mac OS, Linux and mobile OS

3. SOFTWARE TROUBLESHOOTING

Troubleshoot PC and mobile device issues including application security support

4. NETWORKING

Explain types of networks and connections including TCP/IP, WIFI and SOHO

5. HARDWARE & NETWORK TROUBLESHOOTING

Troubleshoot device and network issues

6. SECURITY

Identify and protect against security vulnerabilities for devices and their network connections

7. MOBILE DEVICES

Install & configure laptops and other mobile devices

8. VIRTUALIZATION & CLOUD COMPUTING

Compare & contrast cloud computing concepts &set up client-side virtualization

9. OPERATIONAL PROCEDURES

Follow best practices for safety, environmental impacts, and communication and professionalism

COURSE OBJECTIVES:

In this course, you will install, configure, optimize, troubleshoot, repair, upgrade, and perform preventive maintenance on personal computers and digital devices. You will:

1. Install and configure PC system unit components and peripheral devices.
2. Install, configure, and troubleshoot display and multimedia devices.
3. Install, configure, and troubleshoot storage devices.
4. Install, configure, and troubleshoot internal system components.
5. Explain network infrastructure concepts.
6. Configure and troubleshoot network connections.
7. Implement client virtualization and cloud computing.
8. Support and troubleshoot laptops.
9. Support and troubleshoot mobile devices.
10. Install, configure, and troubleshoot print devices.

TARGET STUDENT

This course is designed for individuals who have basic computer user skills and who are interested in obtaining a job as an entry-level IT technician. This course is also designed for students who are seeking the CompTIA A+ certification and who want to prepare for the CompTIA A+ Core 1 220-1001 Certification Exam.

JOBS THAT USE A+

1. Service Desk Analyst
2. Data Support Technician
3. Help Desk Tech
4. Desktop Support Administrator
5. Technical Support Specialist
6. End User Computing Technician
7. Field Service Technician
8. Help Desk Technician
9. Associate Network Engineer
10. System Support Specialist

EXAM GUIDELINE DETAILS FOR PARTICIPANTS:

Exam Codes: CompTIA A+ 220-1001 (Core 1) and 220-1002 (Core 2) Candidates must complete both 1001 and 1002 to earn certification. Exams cannot be combined across the series.

EXAM DESCRIPTION

CompTIA A+ 220-1001 covers mobile devices, networking technology, hardware, virtualization and cloud computing and network troubleshooting.

CompTIA A+ 220-1002 covers installing and configuring operating systems, expanded security, software troubleshooting and operational procedures.

NUMBER OF QUESTIONS: Maximum of 90 questions per exam

TYPE OF QUESTIONS: Multiple choice questions (single and multiple response), drag and drops and performance-based

LENGTH OF TEST: 90 Minutes per exam

PASSING SCORE: 220-1001: 675 (on a scale of 100-900) 220-1002: 700 (on a scale of 100-900)

RECOMMENDED EXPERIENCE: 9 to 12 months hands-on experience in the lab or field

The New Comptia A+ Core Series Includes Expanded Content On These Growing Parts Of The IT Support Role:

A general expansion of baseline security topics core to the IT support role, including physical versus logical security concepts and measures, malware and more

A dramatically different approach in defining competency in operational procedures including basic disaster prevention and recovery and scripting basics

A greater dependency on networking and device connectivity